If you want to work from the comfort of your own couch, a remote customer service job might be the answer that you’ve been searching for. It’s an accessible field to work in remotely, whether you have prior in-person customer service experience or are interested in making a career shift. Customer service jobs are an overarching definition for a wide range of different kinds of positions. Based on your preferences and passion, there are a few routes you could take towards making remote customer service a full-time career. Below are a few of the most popular examples of remote customer service job titles. Here’s what you should know about customer service jobs, skills, salary, and more.

• Job where you can use your people skills while working from home, one of these jobs could be the right fit for you.
• Customer support jobs are naturally suited to remote work since the work is mainly done via computer and phone.
• Learn how to get a remote customer service job, the required skills, experience, and qualifications, as well as how to search for one.
• A quick Google search brings up several sites offering remote customer service jobs, from niche sites to standard job search websites.
• Many companies use Applicant Tracking Systems to select the most qualified individuals for support roles.
• To streamline your job search, consider a subscription job board.
• When answering this question, be sure to explain the situation, why you disagreed with your manager, how you addressed the disagreement, and what the outcome was.

This community is a comprehensive resource for anyone who works (or wants to work) in a customer service job, from home or otherwise. Support Driven is well known for its Slack workspace, which connects you to other people in the field and has dedicated channels for local meetups. The group also hosts a semi-annual conference, blog, newsletter and job board. You can check how well you matched the posted position with the free tool Jobscan. By familiarizing yourself with the company and its unique goals and culture, you can present yourself as an informed candidate later in the process.

What Is the Average Salary for a Customer Service Professional?

Whether you’re just starting in the field or you’re a long-time customer service champion, check out this master list. During the application process, there are some tactical ways to boost your chances of being selected for an interview. Many companies use Applicant Tracking Systems to select the most qualified what is remote customer service individuals for support roles. If not, do you know anyone who knows anyone who works in customer support? Overall, people who work in customer service are happy to help others get a leg up in any way they can. Reach out and introduce yourself before sending along some specific questions about getting started.

Plus, this step helps you clarify what you want in a home-based customer service job. Subscription services like FlexJobs provide access to scam-free, remote or hybrid jobs from legitimate companies. You can also search over 50 job categories (including customer service) and access exclusive job seeker resources. The average salary in the U.S is around $40,000 per year, but some management roles pay as high as $90,000! If you see a customer service role that interests you, read the job description carefully to understand the required qualifications. You can print out the job description and highlight skills that you already have, and use that to tailor your resume.

What Do Customer Service Representatives Do? (Job Description)

Remote work has become so common that you can now select remote or on-site work from a drop-down menu in your search. Job where you can use your people skills while working from home, one of these jobs could be the right fit for you. Plus, these roles are in demand, so with the right job search plan, you can go from overlooked job seeker to sought-after candidate.

• By following these tips and using job search resources like Remote Rocketship, you can find the perfect remote customer support job that fits your needs and interests.
• This is especially true for remote employees because you don’t have in-person access to colleagues and managers.
• Dive into their email campaign archive for tips and tricks of the trade — there are a lot of gems in there.
• You get paid to help people every day while maintaining autonomy and flexibility.
• Sky Ariella is a professional freelance writer, originally from New York.

Yet, just as in any position, you need support and resources to thrive in your career. This is especially true for remote employees because you don’t have in-person access to colleagues and managers. If you’re hoping to find a job where you can use your people skills while working from home, one of these jobs could be the right fit for you.

Fully Remote, Fractional B2B Sales Development

The post holder will be responsible for maintaining accurate information when updating the record-keeping systems. You will ensure good working relationships are established and maintained with primary care, voluntary and statutory agencies, clients, and WithYou teams and management. We’ve built a tool to help you discover all of the remote jobs that never get advertised. Ticking a country here will show you remote jobs that can be done from this country.

A recent survey by Upwork shows that remote workers save an average of 51 minutes per day by not commuting and saving 18.38 cents per mile by not driving to work [1]. This question is designed to assess your ability to communicate effectively and work well with others, even when there is conflict. When answering this question, be sure to explain the situation, why you disagreed with your manager, how you addressed the disagreement, and what the outcome was. This question is designed to assess your ability to take ownership of your mistakes, learn from them, and move forward. When answering this question, be sure to identify the mistake you made, explain how you addressed the situation, and discuss what you learned from the experience. Most of these client interactions take place over the phone or via an internet chat, making it an ideal industry to be taken fully online.

Regarding her own projects, she likes the freedom she’s given to bring and implement new ideas, like the new mechanism she came up with to escalate errors in the system quickly and sustainably. Fabrizio takes advantage of his analytical skills to make quick data-backed decisions in time-pressured situations. His journey so far has allowed him to grow both as a people manager and an individual contributor, learning new skills while making the most of his technical background. Sky Ariella is a professional freelance writer, originally from New York. She has been featured on websites and online magazines covering topics in career, travel, and lifestyle. These are the folks who help when you’re calling in to process a monthly credit card payment, ask questions about subscribing to a new phone plan, or file a complaint about a recent computer repair.